Summary
Results-driven senior program manager with expertise in program management, data center operations, and cross-functional team leadership. Proven record of driving business development, process automation, and delivering complex infrastructure projects at scale.
Experience
- Directed program management for delivery operations across 7 data centers, increasing delivery capacity by 22%.
- Analyzed customer adoption trends and implemented automation solutions, reducing operational barriers and saving $1.2M annually.
- Led cross-functional teams of up to 15 members to deliver 5 major infrastructure projects on time and under budget.
- Presented concise program updates to senior leadership, accelerating decision-making and project approvals by 30%.
- Managed installation and design of infrastructure technologies for 10+ enterprise clients.
- Built business cases that led to 3 new service offerings, generating $2M in new revenue.
- Coordinated daily safety inspections and operational tasks, achieving a perfect safety record for 4 years.
Education
Projects
Courses
- MBA, Arizona State University
- CCNA - Cisco Certified Network Associate, Cisco