Summary
Leasing specialist with 4 years of experience in apartment leasing and marketing. Skilled in customer service, communication, and managing leasing processes. Proven ability to increase occupancy and resolve resident service requests efficiently.
Experience
- Increased occupancy from 88% to 97% in one year by applying guest card and follow-up programs.
- Managed over 40 leasing inquiries weekly, ensuring all prospects received application decisions within 24 hours.
- Recorded and followed up on 60+ resident service requests monthly, improving response time by 30%.
- Assisted with hiring and training three new leasing personnel, reducing onboarding time by 25%.
- Coordinated on-site marketing initiatives, resulting in a 20% increase in property tours.
- Maintained accurate daily traffic and leasing records for a 200-unit property.
- Supported renewal programs, contributing to a 15% increase in resident retention.
Education
Courses
- Certified Leasing Professional (CLP), National Apartment Association
- Fair Housing Certification, Oregon Housing Council