Summary
Detail-oriented community manager with five years of experience in property management and leasing. Skilled in budgeting, marketing, and Fair Housing compliance. Proven record of increasing resident retention and optimizing financial performance.
Experience
- Increased resident retention by 18% through new community programs and responsive service.
- Achieved 100% occupancy for 12 consecutive months by leading targeted leasing campaigns.
- Reduced delinquent accounts by 25% by improving collections and initiating timely eviction processes.
- Analyzed property operations and implemented new policies, boosting operational efficiency by 15%.
- Approved and processed over 120 vendor invoices monthly with zero discrepancies.
- Trained and supervised a team of 6 leasing and maintenance staff.
- Supported daily operations for a 200-unit property, maintaining 97% occupancy.
- Assisted with budgeting and financial reporting, contributing to a 10% reduction in expenses.
- Handled resident concerns and resolved issues within 48 hours, improving satisfaction scores.
- Ensured compliance with Fair Housing regulations and company policies.
Education
Courses
- Certified Apartment Manager (CAM), National Apartment Association