Summary
Results-driven assistant general manager with 5 years in hospitality management. Skilled in team leadership, inventory management, and guest satisfaction. Proven ability to train staff and improve operational efficiency.
Experience
- Supervised daily operations for a 150-room hotel, increasing guest satisfaction scores by 15 points
- Trained and coached 18 staff members, reducing turnover by 20 percent
- Implemented new inventory tracking system, saving $8,000 in annual supply costs
- Assisted with scheduling and payroll, cutting overtime by 12 percent
- Supported General Manager in planning and managing large events for up to 300 guests
- Led front desk team of 10, maintaining a 4.8-star guest rating
- Developed onboarding program, reducing new hire training time by 25 percent
- Resolved guest complaints within 24 hours, improving online review scores
Education
Courses
- Alcohol Awareness Certification, Texas Alcoholic Beverage Commission
- First Aid Certification, American Heart Association