Summary
Results-driven mid level automotive sales consultant with 5 years of experience. Skilled in contract negotiation, CRM, and business forecasting. Consistently exceeds sales targets and improves customer satisfaction through attention to detail and relationship building.
Experience
- Increased monthly vehicle sales by 18% year over year through targeted follow-up and prospect development
- Maintained Customer Satisfaction Index above regional average for 3 consecutive years
- Logged all showroom, phone, and internet leads into CRM, improving lead tracking accuracy by 30%
- Coordinated with sales engineers and internal teams to deliver on customer requirements, resulting in a 95% on-time delivery rate
- Completed manufacturer product certification and third-party training, staying current on competitive models
- Assisted over 60 customers monthly in selecting vehicles and arranging financing
- Helped implement a new CRM system, reducing administrative errors by 20%
Education
Courses
- ASE Certification, National Institute for Automotive Service Excellence
- Valid State Driver's License, Arizona Department of Transportation