Summary
Experienced administrative coordinator with a track record of improving office workflows and delivering excellent customer service. Skilled in benefits administration, data entry, and problem solving. Recognized for clear communication and supporting both staff and clients.
Experience
- Resolved over 100 employee and patient inquiries per month, improving satisfaction scores by 15%.
- Oversaw special projects for student interns, increasing project completion rate by 25%.
- Assisted benefits team with onboarding and benefits questions for 50+ new hires annually.
- Prepared monthly job status reports, reducing reporting errors by 30%.
- Supported project closeout and billing, ensuring all documentation was completed on time.
Education
Courses
- PHR, HR Certification Institute