Summary
Experienced bank manager skilled in customer service, sales, and business development. Proven ability to achieve branch profitability goals and lead teams to exceed targets. Strong organizational skills and a track record of audit compliance.
Experience
- Increased branch profitability by 22% in two years by leading a team of 10 and implementing new sales strategies.
- Achieved 97% customer satisfaction by coaching staff and improving service processes.
- Ensured full audit compliance, reducing findings by 35% through regular training and process reviews.
- Originated $8M in consumer loans annually, meeting regulatory requirements and exceeding branch targets.
- Allocated staff resources to reduce wait times by 28% during peak hours.
- Advised customers on financial products, resulting in a 15% increase in cross-sell ratios.
Education
Courses
- NMLS Registration, Nationwide Mortgage Licensing System