Summary
Strategic benefits administrator with over 12 years of experience leading benefits operations and ensuring regulatory compliance. Expert in project management, data analysis, and driving process improvements across large organizations.
Experience
- Led benefits operations for 1,200 employees, overseeing enrollments, renewals, and lifecycle activities with 99% accuracy.
- Managed multiple benefits projects, reducing administrative costs by $120,000 annually through process automation.
- Acted as liaison with third-party vendors and internal leadership, improving service delivery and reducing issue resolution time by 40%.
- Ensured regulatory compliance for all benefit programs, passing three consecutive audits with no findings.
- Directed benefits communications and training, increasing employee understanding of programs by 30%.
- Analyzed benefits data and identified cost-saving opportunities, reducing plan expenses by 15%.
- Oversaw benefits administration for 800 employees, maintaining accurate records and compliance with all regulations.
- Coordinated open enrollment, achieving a 97% participation rate.
Education
Courses
- SHRM-SCP, SHRM
- Professional in Human Resources (PHR), HRCI