Summary
Experienced benefits manager skilled in administering leave and benefits programs, managing vendors, and ensuring compliance. Known for clear communication and maintaining confidentiality while improving employee satisfaction.
Experience
- Administered leave and benefits programs for 700+ employees, reducing processing errors by 18%
- Managed vendor relationships, negotiating a 12% reduction in benefits costs
- Ensured compliance with FMLA and company policies, resulting in zero audit findings
- Analyzed benefits utilization data, leading to a 9% increase in employee satisfaction
- Resolved 150+ escalated benefits claims annually, maintaining a 98% resolution rate
- Supported open enrollment for 500 employees, achieving a 100% on-time completion rate
- Trained 20+ HR staff on new leave management procedures, reducing errors by 25%
- Assisted with pay equity analysis, identifying and correcting discrepancies
Education
Courses
- Professional in Human Resources (PHR), HRCI