Summary
Seasoned collision center director with expertise in automotive body repair, electrical systems, and team leadership. Skilled at building insurance partnerships, managing change, and delivering top-quality repairs in high-volume shops.
Experience
- Built and maintained relationships with five major insurance partners, securing preferred shop status.
- Championed company values, leading to a 15% increase in employee satisfaction scores.
- Led a team of 30 technicians and estimators, achieving a 98% customer satisfaction rate.
- Oversaw complex repairs involving electrical and air conditioning systems, reducing rework by 20 cases per year.
- Managed monthly contact with claims managers and dealer accounts, increasing supplemental repair revenue by $50,000 annually.
- Implemented change management processes that improved workflow efficiency by 25%.
- Conducted vehicle inspections using diagnostic tools, identifying and resolving 100+ issues per month.
- Communicated repair status and parts availability to drivers and supervisors, reducing downtime by 15 hours per week.
Education
Courses
- I-CAR Platinum Certification, I-CAR