Summary
Results-driven branch manager with 6 years of experience leading teams in retail banking. Skilled in sales, coaching, compliance, and customer service. Proven record of exceeding branch goals and developing high-performing staff.
Experience
- Led a team of 12 to surpass branch sales targets by $400,000 in 2023 through coaching and performance tracking.
- Developed and delivered monthly training sessions, improving compliance audit scores by 25 percent.
- Built strong customer relationships, resulting in a 30 percent increase in referral business year over year.
- Balanced risk and profitability, maintaining a loan default rate below 1 percent.
- Organized outbound calling campaigns that generated 200 new accounts in one year.
- Assisted in evaluating team performance and provided coaching to improve service scores by 15 percent.
- Managed daily operations, ensuring compliance with all regulatory requirements.
- Greeted customers and scheduled appointments, contributing to a 10 percent increase in customer retention.
Education
Courses
- Mortgage Loan Originator (MLO), NMLS
- NMLS License, NMLS