Summary
Strategic senior business operations manager with 12 years of experience leading large teams and driving operational excellence. Expert in data analysis, compliance, and executive reporting. Proven leader in adapting business plans to changing needs and delivering strong financial results.
Experience
- Adapted departmental plans to address resource and operational challenges, reducing costs by $1.2M annually.
- Led cross-functional teams to align priorities and remove blockers, improving project delivery speed by 30 percent.
- Analyzed financial reports and implemented corrective actions, increasing net operating margin by 14 percent.
- Built and presented executive-level updates on renewal performance, supporting a 95 percent client retention rate.
- Ensured compliance with policies and regulations, passing all audits with zero findings for three consecutive years.
- Managed operations for a team of 40, improving workforce engagement and reducing turnover by 20 percent.
- Applied marketing principles to product launches, resulting in a 17 percent increase in market share.
- Built understanding of customer and partner needs to inform business strategy and drive growth.
Education
Courses
- Leadership Certification, National Leadership Institute
- Lean Six Sigma, ASQ