Summary
Experienced administrative assistant with strong Microsoft Excel and data entry skills. Skilled in customer service and managing purchase orders. Recognized for resolving client issues and supporting office operations efficiently.
Experience
- Managed purchase orders and cost agreements totaling $200,000 per year.
- Resolved 30+ client complaints monthly, improving satisfaction scores by 12%.
- Accessed criminal history databases, ensuring 100% compliance with privacy policies.
- Answered and routed 60+ inbound calls daily, reducing average wait time by 20%.
- Collaborated with three office managers to streamline office procedures, cutting supply costs by 15%.
- Assisted with preparation of presentations for monthly board meetings.
- Attended meetings and shared updates with a team of 10 office specialists.
Education
Courses
- Typing Certificate, San Antonio Adult Learning Center