Summary
Experienced clinic manager with over 6 years in healthcare management, specializing in staff leadership, budget oversight, and patient care coordination. Proven track record of improving operational efficiency and maintaining regulatory compliance. Dedicated to fostering a collaborative and high-performing clinic team.
Experience
- Managed daily operations for two clinic sites, serving 5,000+ patients annually.
- Reduced operating costs by $75,000 through improved vendor contracts and budget monitoring.
- Led a team of 20 staff, increasing employee engagement scores by 25%.
- Implemented new billing practices, resulting in a 15% increase in collections.
- Coordinated quality improvement initiatives that raised patient satisfaction scores from 82 to 93.
- Ensured 100% regulatory compliance during state and federal audits.
- Assessed quality of care and coordinated patient services for a busy family practice.
- Supported physician compensation structure development and staff performance management.
- Oversaw scheduling, onboarding, and payroll for 15 employees.
Education
Courses
- Basic Life Support (BLS) Certification, American Red Cross