Summary
Lead CNA with 10 years of agency experience, specializing in team leadership, advanced patient care, and process improvement. Expert in ADLs, documentation, and mentoring new staff to deliver high-quality resident outcomes.
Experience
- Supervised and trained a team of 12 CNAs, reducing onboarding time by 40% and improving care consistency.
- Managed care for 25+ residents per shift, achieving a 99% satisfaction rate and zero major incidents for 3 years.
- Led documentation accuracy initiatives, cutting charting errors by 50%.
- Resolved complex resident and family concerns, maintaining top agency ratings.
- Provided direct care for up to 18 residents, supporting ADLs and monitoring vital signs with high accuracy.
- Recognized for empathy and problem solving, receiving Employee of the Month twice.
Education
Courses
- Certified Nursing Assistant License, Washington State Department of Health
- Basic Life Support (BLS), American Heart Association
- CPR Certification, American Red Cross