Summary
Detail-oriented community manager with over 5 years of experience in property management and resident relations. Skilled in budgeting, conflict resolution, and leading teams to achieve occupancy and financial goals. Known for building trust with residents and board members.
Experience
- Managed a 250-unit property, increasing occupancy from 92 percent to 98 percent in 18 months.
- Developed and managed annual budgets of $1.5M, achieving $100,000 in cost savings.
- Resolved resident concerns, reducing complaints by 40 percent through improved retention programs.
- Acted as primary contact for board members and residents, leading monthly meetings and advising on financial decisions.
- Coached a team of 6 staff and 12 volunteers, improving team performance and engagement.
- Supported property management operations for a 150-unit complex, maintaining 95 percent occupancy.
- Handled resident income recertifications and eligibility verifications, ensuring compliance with regulations.
- Implemented Microsoft Office and Yardi for reporting, reducing administrative errors by 25 percent.
Education
Courses
- Certified Apartment Manager (CAM), National Apartment Association