Summary
Experienced dental office manager skilled in dental insurance, team leadership, and dental practice management. Proven ability to improve patient flow, achieve budget goals, and build collaborative teams.
Experience
- Managed scheduling for 5 dentists and 12 staff, increasing patient throughput by 22%
- Oversaw daily operations and achieved annual budget goals for three consecutive years
- Led a team of 15, improving staff retention by 18% through coaching and feedback
- Acted as liaison to resolve operational challenges, reducing patient complaints by 30%
- Supported dental insurance processing, reducing claim denials by 25%
- Adapted leadership style to support a diverse team and improve collaboration
Education
Courses
- Certified in Infection Control (CIC), CBIC