Summary
Experienced dental office manager skilled in insurance verification, staff supervision, and accounts receivable management. Proven ability to lead office teams, maintain HIPAA compliance, and improve patient experience.
Experience
- Supervised and coached a team of 10, resulting in a 25% improvement in front office efficiency
- Implemented a new insurance verification process, reducing claim denials by 22%
- Managed accounts receivable, increasing collections by $120,000 in one year
- Ensured HIPAA compliance and passed all audits with zero violations
- Led scheduling and coverage for two clinic locations, maintaining 98% provider utilization
- Provided ongoing training and performance evaluations for staff, improving retention by 18%
- Handled insurance verification and patient registration for 40+ patients daily
- Resolved patient complaints, raising satisfaction scores from 4.1 to 4.7
- Supported office operations and collaborated with dental providers to streamline workflow
Education
Courses
- CPR Certification, American Heart Association