Summary
Detail-oriented dental patient coordinator with 4 years of experience in dental terminology, insurance verification, and patient records management. Skilled at coordinating appointments, presenting treatment plans, and improving office efficiency. Bilingual in English and Spanish.
Experience
- Managed check-in and check-out for 35+ patients daily, reducing average wait time by 10 minutes.
- Verified insurance coverage and submitted claims for 100% of patients, increasing claim approval rates by 18%.
- Coordinated and confirmed 60+ appointments per week, maintaining a 98% patient attendance rate.
- Presented treatment plans to patients, improving acceptance rates by 25%.
- Collaborated with clinical staff to streamline patient flow, resulting in a 15% increase in daily appointments.
- Collected and entered payments, balancing daily deposits with zero discrepancies.
- Answered and routed 70+ phone calls per day, ensuring prompt responses to patient inquiries.
- Maintained accurate patient records and insurance information for over 1,000 active patients.
- Assisted with bilingual communication for Spanish-speaking patients, improving patient satisfaction scores.