Summary
Experienced dermatology receptionist skilled in appointment scheduling, insurance verification, and electronic health records. Known for delivering excellent customer service and supporting efficient office operations.
Experience
- Scheduled and confirmed 70+ patient appointments daily, improving office efficiency by 20%.
- Verified insurance eligibility for 200+ patients weekly, reducing claim denials by 25%.
- Answered multi-line phones and resolved patient inquiries, raising patient satisfaction scores by 18%.
- Maintained accurate electronic health records for over 2,000 patients, supporting compliance with privacy regulations.
- Balanced daily collections and processed payments, ensuring 100% accuracy in cash handling.
- Supported appointment scheduling and data entry for a team of 5 providers.
- Assisted with insurance policy updates and patient follow-ups, improving workflow efficiency.
Education
Courses
- Medical Receptionist Certification, National Healthcareer Association