Summary
Strategic senior director of operations with 18 years of experience overseeing large teams and multi-million dollar budgets. Expert in operations management, continuous improvement, and aligning business goals with operational excellence. Proven leader delivering measurable improvements in efficiency and cost savings.
Experience
- Directed operations for a 300-employee organization, increasing efficiency by 20 percent through Six Sigma initiatives.
- Managed a $12M annual budget, reducing operational costs by $1.5M over three years.
- Led strategic planning and implemented new facilities management protocols, improving compliance audit scores to 100 percent.
- Built and scaled functional teams, reducing turnover by 30 percent and improving employee engagement scores.
- Collaborated with executive leadership to align operations with business growth, supporting a 40 percent expansion in service offerings.
- Oversaw daily operations for 80 staff, improving patient satisfaction scores by 18 percent.
- Implemented continuous improvement programs, reducing process errors by 25 percent.
- Assisted with budget development and monitoring, achieving year-end savings of $200K.
Education
Courses
- Six Sigma, ASQ