Summary
Lead doorstep trash collection specialist with five years of experience in team leadership, logistics, and service quality audits. Expert at managing service routes, supporting new client launches, and building strong relationships with clients and team members.
Experience
- Led a team of 8 service valets, managing service routes for 400+ apartment units across three communities.
- Conducted monthly audits for service quality and safety, identifying and resolving 20+ issues per quarter.
- Assisted with container delivery and supported new client launches in two districts.
- Reported safety hazards and equipment issues, reducing incident response time by 30%.
- Trained and onboarded 12 new hires, improving team performance and retention.
- Implemented process improvements that cut route completion time by 15 minutes per shift.
- Serviced 150+ units per shift, maintaining a 98% on-time completion rate.
- Used mobile app tracking for daily check-ins and reporting.