Summary
Recent criminal justice graduate with strong skills in case management, record keeping, and crisis intervention. Experienced in supporting court operations and assisting victims and witnesses. Known for attention to detail and clear communication.
Experience
- Assisted 40+ victims and witnesses per month by explaining judicial proceedings and accompanying them to court, increasing satisfaction scores by 15 points.
- Processed 80+ case files weekly with zero errors, ensuring accurate record keeping and timely updates in MNCIS.
- Answered 50+ public inquiries daily, resolving questions about court procedures and case status with a 90% first-contact resolution rate.
- Analyzed police reports for case information, reducing data entry time by 25% through improved organization.
- Supported community outreach events, providing information on court resources to over 200 residents.
- Assisted in organizing legal workshops, increasing attendance by 30% through targeted outreach.
Education
Courses
- NCIC Basic Test, National Crime Information Center