Summary
Experienced escrow officer skilled in real estate transactions, settlement statement preparation, and client communication. Known for delivering excellent customer service and resolving issues before they escalate.
Experience
- Managed 60+ real estate closings monthly, preparing all settlement statements and ensuring compliance with company policies.
- Acted as a neutral liaison between buyers, sellers, and lenders, resulting in a 95% client satisfaction rate.
- Anticipated and resolved closing issues, reducing post-closing delays by 25%.
- Assisted with funding, disbursement, and recording, ensuring all transactions closed on schedule.
- Trained 2 new team members, improving onboarding efficiency and team collaboration.
- Prepared closing documents for 40+ transactions per month with zero compliance errors.
- Maintained strong client communication, leading to repeat business from 20+ realtors.
- Balanced workload while meeting all production goals and deadlines.
Education
Courses
- Escrow Officer License, State of Wisconsin