Summary
Experienced estate manager with a proven record in property management, budgeting, and resident relations. Skilled at leading leasing teams, resolving tenant issues, and improving operational efficiency to drive occupancy and retention.
Experience
- Led a team of 5 leasing agents, increasing occupancy from 89% to 98% within 18 months.
- Resolved over 95% of resident complaints within 24 hours, raising resident satisfaction scores by 17%.
- Managed annual budgets totaling $2.5M, reducing operating expenses by 10% through vendor negotiations and process improvements.
- Approved and processed 12 eviction proceedings per year, ensuring compliance with fair housing laws.
- Analyzed software reports to identify inefficiencies, saving 100 staff hours annually.
- Attended 8 networking events yearly, building referral partnerships that generated 4 new contracts.
- Assisted with tenant expansions and lease renegotiations, increasing average lease term by 6 months.
- Balanced owner and tenant relations, resulting in a 15% increase in positive online reviews.
- Supported after-hours emergency response, reducing average resolution time by 30%.
Education
Courses
- Certified Property Manager (CPM), IREM
- Real Estate License, Colorado Department of Regulatory Agencies