Summary
Experienced F&I Manager skilled in finance management, compliance, and sales. Proven record of increasing customer satisfaction and achieving PVR targets. Strong communicator who builds trust with customers and lenders.
Experience
- Finalized 300+ finance deals annually with 99% paperwork accuracy, reducing funding delays by 25%.
- Maintained full compliance with state and federal regulations, passing all audits with zero violations.
- Partnered with sales managers and lenders to structure finance and lease options, increasing approval rates by 12%.
- Presented and sold vehicle protection products, achieving $3,100 average PVR and exceeding monthly targets.
- Tracked and collected receivables, reducing outstanding balances by $40,000 in one year.
- Communicated with customers to resolve concerns, raising satisfaction scores from 88 to 96.
Education
Courses
- State Insurance License, Arizona Department of Insurance
- OEM and Manufacturer Certification, Toyota Financial Services