Summary
Experienced family services specialist skilled in counseling, case management, and report writing. Proven ability to develop service plans, build community partnerships, and improve program outcomes through data analysis.
Experience
- Managed a caseload of 40 families, achieving a 92% service plan completion rate.
- Developed and delivered 10 community presentations, increasing awareness of available services by 35%.
- Completed federal and state reporting requirements with 100% accuracy and on time.
- Analyzed program data to identify improvement areas, resulting in a 15% increase in client satisfaction.
- Assigned and monitored caseloads for junior staff, ensuring balanced workloads and timely follow-up.
- Built partnerships with 8 local organizations to expand resource options for clients.
- Provided counseling and crisis intervention to 60+ families annually.
- Wrote detailed reports for court cases, contributing to successful outcomes in 85% of cases.
- Led monthly staff meetings and participated in ongoing training to enhance skills.
Education
Courses
- Credential or Certification in Social Work, State of Ohio
- First Aid/CPR Certification, American Red Cross