Summary
Results-driven freight broker with 5 years of experience in freight brokerage, negotiation, and account management. Skilled at building long-term relationships with carriers and customers, and delivering exceptional service in fast-paced logistics environments.
Experience
- Negotiated rates with 40+ carriers, reducing shipping costs by 12 percent in 2023.
- Built and maintained relationships with 80+ customers, increasing repeat business by 30 percent.
- Managed 150+ shipments per month, achieving a 97 percent on-time delivery rate.
- Led bid events and carrier screening, securing 10 new carrier contracts in one year.
- Supported logistics operations for key accounts, improving customer retention by 15 percent.
- Resolved service issues quickly, maintaining a 98 percent customer satisfaction score.
Education
Courses
- National Dispatch and Freight Certification Association License, National Dispatch and Freight Certification Association