Summary
Reliable mid level freight dispatcher with a track record of managing driver routes and solving daily logistics challenges. Skilled in Microsoft Excel, time management, and building positive relationships with drivers and customers.
Experience
- Coordinated 40+ daily driver routes, reducing late deliveries by 15 per month
- Resolved 10+ customer complaints weekly, maintaining a 97% satisfaction rate
- Prepared and submitted weekly dispatch documents for management review
- Monitored truck maintenance schedules, preventing 3 breakdowns per quarter
- Trained 2 new dispatch assistants on data entry and scheduling procedures
- Assigned substitute drivers for 8 routes daily to ensure uninterrupted service
- Logged and tracked over 150 dispatch calls monthly for accurate reporting
- Used Microsoft Word and Excel to generate daily and weekly reports