Summary
Senior front desk administrator with over 8 years of experience leading front desk teams and improving office efficiency. Expert in customer service, multitasking, and maintaining a positive, organized environment. Trusted to handle sensitive information and resolve issues quickly.
Experience
- Supervised a team of three front desk staff, ensuring consistent customer service for 200+ clients and visitors each week.
- Implemented new scheduling procedures that reduced client wait times by 15 minutes on average.
- Handled confidential information and resolved visitor issues promptly, supporting office goals.
- Oversaw general administrative tasks and improved organization of records and appointment systems.