Summary
Experienced grocery store manager with a strong record in team leadership, inventory management, and customer service. Skilled in scheduling, food safety, and retail management, with a focus on improving store operations and staff performance.
Experience
- Led a team of 22 associates, reducing staff turnover by 15% through coaching and clear communication.
- Managed inventory for 12,000+ SKUs, keeping shrinkage below $200 per month.
- Oversaw cash handling and daily deposits averaging $12,000, maintaining zero discrepancies for 18 months.
- Scheduled staff shifts to optimize coverage, improving customer satisfaction scores by 10 points.
- Ensured compliance with food safety standards and completed all required documentation on time.
- Assisted in interviewing and hiring 10+ new team members, improving department performance.
- Supported store manager in daily operations, including shift change reports and inventory audits.
- Conducted product demos and merchandising resets, increasing weekly sales by $2,500.
- Trained new hires on customer service and cash handling procedures.
Education
Courses
- ServSafe Food Protection Manager, National Restaurant Association