Summary
Seasoned front desk team member with a track record of leading shifts, training new staff, and improving customer satisfaction. Brings strong organization, adaptability, and a focus on safety and service excellence.
Experience
- Supervised front desk operations for a team of 6, ensuring smooth check-in for 300+ members per day.
- Developed new cleaning schedule, improving locker room and equipment cleanliness scores by 20 points in member surveys.
- Trained 10+ new hires on customer service, safety, and daily procedures.
- Handled escalated member concerns, resolving 95% on first contact.
- Led daily staff meetings to review safety and sanitization guidelines.
- Managed appointment confirmations and club reservations, reducing scheduling errors.
- Balanced cash drawer and processed daily transactions for up to $2,000 per shift.
Education
Courses
- AED Certification, Red Cross