Summary
Experienced gym manager skilled in team leadership, sales, and member retention. Proven ability to manage daily operations, coach staff, and drive membership growth. Strong communicator focused on delivering a top-tier member experience and maintaining high facility standards.
Experience
- Led a team of 12 staff, reducing turnover by 30 percent through coaching and recognition programs
- Increased monthly membership sales by 100 through targeted outreach and follow-up
- Maintained facility cleanliness and brand standards, passing all inspections with zero violations
- Handled over 150 member concerns per year, achieving a 96 percent satisfaction rate
- Managed hiring, onboarding, and scheduling for all staff, ensuring full coverage and smooth operations
- Oversaw payroll and reporting for 20 employees, ensuring accuracy and timely payments
- Supported daily operations and member services for a 1,200-member facility
- Coached front desk and personal training staff to exceed monthly sales targets
- Organized local marketing events that brought in 50 new leads per quarter
Education
Courses
- CPR/AED Certification, American Heart Association