Summary
Experienced spa receptionist with five years leading front desk operations. Expert in team training, process improvement, and managing high-volume guest check-ins. Recognized for boosting member satisfaction and streamlining scheduling procedures.
Experience
- Led front desk team of four, increasing guest satisfaction scores by 20 percent.
- Streamlined appointment scheduling for 20+ staff, reducing booking errors by 25 percent.
- Implemented new check-in procedures, cutting average wait times by 35 percent.
- Trained and mentored new hires, improving onboarding efficiency and team performance.
- Handled daily cash and POS transactions totaling $2,500 with full accuracy.
- Managed guest registration for up to 150 members per day.
- Supported office administration and maintained compliance with safety protocols.
- Resolved member issues promptly, increasing retention rates.
Education
Courses
- Sexual Harassment Training, Serenity Wellness Spa
- Cyber Security Training, Serenity Wellness Spa