Summary
Mid level health coordinator with expertise in medical terminology, Microsoft Excel, and patient advocacy. Skilled in managing care for specialized populations, coordinating schedules, and supporting team training. Focused on improving care delivery and patient outcomes.
Experience
- Acted as liaison for 100+ patients, improving communication between families and care teams and raising satisfaction scores by 18%.
- Assessed patient status for specialized populations, supporting a 12% increase in care plan adherence.
- Coordinated schedules for a team of 7, achieving 97% on-time appointments.
- Assisted with recruitment and onboarding, reducing new staff ramp-up time by 25%.
- Monitored budgets and resource use, identifying cost-saving opportunities that trimmed expenses by $8,000 annually.
- Trained staff on EMR updates, decreasing documentation errors by 15%.
- Attended care conferences and interdisciplinary rounds, contributing to a 10% improvement in care coordination metrics.
- Supported delivery of statewide educational services, reaching over 500 patients annually.
Education
Courses
- Certified Case Manager, Commission for Case Manager Certification