Summary
Experienced HOA manager skilled in project management, budgeting, and property management. Proven track record of improving resident satisfaction and streamlining community operations.
Experience
- Prepared annual budgets for 8 communities, reducing expenses by 15%.
- Served as primary liaison between boards and 600+ homeowners, resolving 90% of issues within 48 hours.
- Implemented new data entry system, cutting administrative time by 25%.
- Activated and issued 400+ access passes and parking barcodes each year.
- Advised boards on governing documents, resulting in zero compliance violations.
- Assisted with delinquency research, decreasing overdue accounts by 20%.
- Supported gatehouse personnel, improving resident entry response time by 30%.
Education
Courses
- Certified Manager of Community Associations (CMCA), CAI