Summary
Results-driven implementation consultant with 5 years of experience managing projects, analyzing business processes, and leading software integrations. Skilled in communication, change management, and scripting. Known for building long-term client relationships and delivering solutions that improve efficiency.
Experience
- Managed 8 software integration projects for financial clients, improving onboarding efficiency by 25%.
- Analyzed and mapped business processes, identifying improvements that reduced manual work by 30 hours per month.
- Built forms and set up integrations to meet regulatory requirements, ensuring 100% compliance for all clients.
- Co-led client relationship management, resulting in a 20% increase in client retention.
Education
Courses
- PMP, Project Management Institute