Summary
Strategic senior implementation manager with 12 years of experience overseeing large-scale operations and leading high-performing teams. Expert in project management, stakeholder management, and data-driven decision making. Known for resolving delivery issues and driving organizational success.
Experience
- Oversaw 20+ enterprise implementations, delivering projects valued at $15M with 98 client satisfaction.
- Acted as senior escalation point, resolving delivery issues and reducing project delays by 35.
- Analyzed implementation metrics to improve team performance, increasing on-time delivery by 22.
- Aligned team with company goals and best practices, resulting in 30 improvement in operational efficiency.
- Managed budgets totaling $8M annually, keeping costs within 3 of projections.
- Led data migration for 10 major clients, achieving 100 accuracy and zero downtime.
- Built strong relationships with executive stakeholders, driving repeat business and referrals.
- Mentored 6 junior managers, supporting their career development and team growth.
Education
Courses
- Project Management Professional (PMP), PMI
- ITIL, AXELOS