Summary
Lead independent courier with over six years managing high-volume delivery routes and training new drivers. Expert in compliance, customer service, and adapting to urgent requests. Recognized for reliability and leadership in fast-paced environments.
Experience
- Managed a team of 8 drivers, overseeing 200+ deliveries per day and maintaining a 99% on-time rate.
- Trained 15 new drivers on route navigation, specimen handling, and customer service protocols.
- Handled urgent stat deliveries, completing 30+ requests per month within required timeframes.
- Coordinated with dispatch and area administrators to resolve client concerns, reducing complaints by 20% year over year.
- Ensured compliance with HIPAA and DOT regulations, passing all audits with zero violations.
- Completed 50+ deliveries daily using GPS and driver app.
- Photographed all pickups and drop-offs for proof of delivery, resulting in zero disputes for 12 months.
- Assisted technical departments with equipment transport, supporting three departments and improving turnaround time by one hour per day.
Education
Courses
- HIPAA Certification, Southwest Medical Logistics
- Special Certificates or Permits, Arizona Department of Transportation