Summary
Experienced insurance manager with 6 years in risk management, client relationship management, and property and casualty insurance. Skilled at analyzing case trends, supporting policy renewals, and delivering high-quality customer service.
Experience
- Managed a portfolio of 150+ commercial insurance clients, achieving a 96% retention rate.
- Analyzed case trends and systemic issues, reducing claim disputes by 18%.
- Led the administration of the surety bond program, maintaining 100% compliance.
- Assisted clients with plan reviews and enrollment, increasing satisfaction scores by 20%.
- Supported development and auditing of processes, improving operational efficiency by 15%.
- Assisted with insurance coverage program renewals for 80+ clients annually.
- Provided policy recommendations, helping clients save an average of $1,200 per year.
Education
Courses
- Associate in Risk Management (ARM), The Institutes