Summary
Experienced insurance verification specialist skilled in customer service, insurance eligibility verification, and appointment scheduling. Proven track record of resolving complex insurance issues and collaborating with billing teams to improve collections. Bilingual in English and Spanish.
Experience
- Verified insurance eligibility and benefits for 60+ patients daily, reducing claim denials by 18%.
- Resolved complex insurance issues for patients and staff, improving patient satisfaction scores by 15 points.
- Scheduled and confirmed 120+ appointments weekly, maintaining a 97% on-time rate.
- Collaborated with billing and office teams to collect $300,000 in outstanding payments in one year.
- Communicated with clinical staff and utilization review for financial clearance, speeding up authorizations by 20%.
Education
Courses
- Certified Coding Associate (CCA), AHIMA