Summary
Experienced intake coordinator skilled in managing eligibility documentation, responding to application status inquiries, and improving intake processes. Strong multitasker with a track record of maintaining confidentiality and collaborating with cross-functional teams.
Experience
- Coordinated intake for 250+ clients monthly, ensuring all eligibility documentation was complete and accurate.
- Responded to 75+ application status inquiries per week, maintaining a 95% same-day response rate.
- Trained 3 new intake staff, reducing onboarding time by 30%.
- Prepared monthly facility access reports, supporting census growth targets by 12%.
- Processed and documented customer service inflow across multiple intake portals, averaging 120+ cases per week.
- Collaborated with clinical teams to assign cases by specialty, improving referral accuracy by 18%.
- Maintained confidential client records for 400+ cases, ensuring compliance with all privacy regulations.
Education
Courses
- Certified Addictions Counselor (CAC), State of Texas