Summary
International logistics specialist with 5 years of experience in customs compliance, project management, and customer service. Skilled in analyzing carrier performance, aligning customer expectations, and improving on-time delivery. Strong communicator with expertise in Incoterms and data analysis.
Experience
- Acted as liaison between customers and internal teams, resolving 95% of shipment issues within 48 hours.
- Analyzed carrier performance data, leading to a 12% reduction in transportation costs over two years.
- Aligned customer expectations with production capabilities, improving customer satisfaction scores by 18%.
- Used Incoterms knowledge to clarify cost and risk allocation for 100+ shipments per quarter.
- Managed multiple projects simultaneously, meeting all deadlines and maintaining compliance with customs regulations.
- Supported project management for new client onboarding, reducing setup time by 20%.
- Prepared and reviewed customs documentation for 80+ international shipments monthly.
- Collaborated with customer service and operations teams to streamline communication and resolve delays.
- Conducted data analysis to identify trends and recommend process improvements.
Education
Courses
- APICS CLTD, APICS