Summary
Experienced knowledge manager with a track record of optimizing content lifecycle management and driving cross-team collaboration. Adept at aligning knowledge management strategies with business goals, administering SharePoint, and leading process improvement initiatives.
Experience
- Acted as SME for knowledge management and reporting, leading to a 25 percent increase in content accessibility.
- Administered SharePoint and Confluence platforms, supporting 150+ users and reducing duplicate content by 35 percent.
- Aligned knowledge workflows with business goals, resulting in a 15 percent improvement in process efficiency.
- Applied version control and change management standards, decreasing document errors by 40 percent.
Education
Courses
- Certified Knowledge Manager (CKM), Knowledge Management Institute