Summary
Experienced warehouse team lead with a track record of training staff, optimizing order accuracy, and maintaining high productivity. Strong communication and problem-solving skills, with a commitment to safety and customer satisfaction.
Experience
- Trained and supervised 10+ associates, improving team order accuracy to 98%
- Coordinated daily operations for online grocery orders, processing over 300 orders per shift
- Resolved customer issues and order discrepancies, reducing complaints by 20 per month
- Monitored inventory levels and collaborated with management to prevent out-of-stock items
- Led safety briefings and enforced compliance with food safety procedures
- Selected and staged products for online orders, averaging 100 orders per shift
- Used POS system to process payments and manage order pickups
- Assisted in training new hires on order selection and bagging standards
Education
Courses
- Forklift Certification