Summary
Experienced senior law firm receptionist with 8 years in high-volume legal environments. Proven leader in client relations, case management software, and team training. Recognized for calmness under pressure and improving front desk efficiency.
Experience
- Led front desk operations for a 20-attorney law firm, managing 150+ calls daily.
- Implemented new client intake process, reducing wait times by 35%.
- Trained and supervised a team of 4 receptionists and intake specialists.
- Oversaw data entry and document proofreading for 500+ client files annually.
- Handled confidential information for high-profile clients with professionalism.
- Managed appointment scheduling and calendar management for 8 attorneys.
- Used Clio and case management software to track case status and client communication.
- Recognized for dependability and calmness under pressure during peak periods.