Summary
Results-driven leasing manager with 5 years of experience in property management and sales. Skilled in customer service, marketing, and maximizing occupancy rates. Proven ability to resolve tenant issues quickly and maintain high resident retention.
Experience
- Increased occupancy from 88% to 98% in 18 months by launching targeted marketing campaigns and improving follow-up procedures.
- Notified prospects of application decisions within 24 hours, reducing wait times and boosting applicant satisfaction by 30%.
- Addressed tenant inquiries and resolved 97% of issues within one business day, leading to a 15% increase in resident retention.
- Recorded daily traffic and activity, enabling more accurate forecasting and a 12% improvement in leasing performance.
- Trained and supervised 3 leasing agents, resulting in a 20% increase in lease renewals.
- Managed over 100 resident service requests monthly, achieving a 96% on-time completion rate.
- Adapted to changing priorities during a new construction lease-up, helping achieve full occupancy within 6 months.
- Aligned specialty programs with company strategies, increasing resident engagement by 18%.
Education
Courses
- Real Estate License, Georgia Real Estate Commission