Summary
Results-driven leasing manager with 8 years of experience leading leasing teams and driving resident retention. Expert in lease management, staff training, and marketing strategies. Known for building strong resident relationships and maximizing occupancy for large apartment communities.
Experience
- Trained and supervised a team of 6 leasing agents, increasing lease paperwork accuracy by 22% and reducing application processing time by 30%.
- Implemented resident retention programs that lowered turnover by 17% over two years.
- Collaborated with maintenance to resolve 98% of service requests within 24 hours, boosting resident satisfaction scores to 4.8/5.
- Led marketing campaigns that generated a 35% increase in qualified leads and filled 50+ vacancies annually.
- Completed leasing paperwork and documentation for 300+ residents, ensuring full compliance with Fair Housing laws.
- Attended monthly goal setting meetings, helping the team exceed occupancy targets for 3 consecutive years.
- Assisted with apartment community accounting needs, reducing late payments by 12%.
Education
Courses
- Certified Leasing Professional (CLP), National Apartment Association
- Fair Housing Certification, Washington Apartment Association