Summary
Senior legal receptionist with over 8 years of experience in legal administration. Expert in legal terminology, complex scheduling, and maintaining confidentiality. Recognized for improving front desk operations and training junior staff.
Experience
- Oversaw front desk operations for a 15-attorney law firm, improving client check-in efficiency by 40%.
- Trained and supervised 5 junior receptionists, reducing onboarding time by 25%.
- Managed scheduling for 200+ client appointments monthly, minimizing conflicts and errors.
- Handled confidential documents for high-profile cases, ensuring strict compliance with privacy policies.
- Answered and routed 120+ calls daily, maintaining a 98% client satisfaction rate.
- Assisted with billing records and resolved 20+ client billing disputes each month.
- Led process improvements for intake and scheduling, reducing wait times by 30%.