Summary
Friendly entry level library technician with strong customer service and cash handling skills. Experienced in library circulation, data entry, and assisting patrons in both English and Spanish. Reliable and detail-oriented, ready to support daily library operations.
Experience
- Assisted 80+ patrons daily with library circulation and account questions, improving customer satisfaction scores by 10%
- Handled cash register operations for overdue fines and print services, processing $500 weekly with zero discrepancies
- Answered phone calls and directed inquiries, reducing wait times by 20%
- Supported librarians with displays and projects, helping increase program attendance by 30%
- Located missing books and processed interlibrary loan requests, reducing lost item reports by 15%
- Assisted students in finding materials using library classification systems, helping 50+ students per week
- Entered new materials into the library system, maintaining 99% accuracy in data entry
- Helped set up bilingual displays and provided Spanish-English translation for library events
Education
Courses
- Paraprofessional Certification, Arizona Department of Education